FAQ
Frequently Asked Questions about Payment, Ordering, Security, Service, Warranty, and Contact Options at Simply Denims
Payment
How can I pay in the online shop?
We offer several payment methods for your convenience. SimplyDenims
accepts the following payment methods in the online shop:
- Payment via credit card (American Express, MasterCard, Maestro, and VISA)
- Payment via PayPal
How do I pay with a credit card?
You can pay for your order in the online shop with international credit cards such as VISA, American Express, and MasterCard. You need to enter your credit card number, the exact name on the card, the expiration date, and the 3-digit CVC code on the payment page. All data is fully encrypted via SSL servers and protected against third-party access.
How do I pay with PayPal?
You can select PayPal as your payment method and log in to your PayPal account to confirm the payment. With PayPal, your financial information is always protected, and you can pay without having to enter your card details directly on our website.
Secure Payment
Shopping at Simply Denims is very secure. To protect your data, it is fully encrypted via SSL servers, thus protecting it from third-party access. We comply with all provisions of data protection laws and other legal requirements. We never share your personal information with third parties without your permission.
Ordering
Will I receive a confirmation of my order?
All completed orders are confirmed via email with an order confirmation.
What can I do if I have payment issues?
If it is not possible to complete the payment, even after adding the product to your cart and creating an account, we recommend clearing your browser history. You can then add the product to your cart again and complete the payment.
Can I cancel an order?
This is only possible by sending an email to support@SimplyDenims.com before 5:00 PM on the same day the order was placed, including your name, order number, and order date. If your order is already being processed, you can only cancel it by returning the package.
Service & Warranty
If the product has a defect that was not visible at the time of purchase, you must report it within 24hrs of receiving your order. We will ship you a replacement within 10 days (Some conditions apply, pls contact our customer support at Support@SimplyDenims.com).
Contact
If you have questions regarding your order, please send an email to Support@SimplyDenims.com. We will process your inquiry as quickly as possible, within a maximum of 2 business days.